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SPARK Cloud HQ
Here you will find support guides for the Cloud HQ.
Getting Started with Cloud HQ
System Settings
- End of Day
- Adding Reasons
- Reason Lists
- Memo/Stickers
- How do I customise the Receipt that my customers get?
- How To Change Your Receipt Logo
- Business Hours
- Floor Plan
- Announcements
- Reminders
- Service Charge
- How to set up a rental timer.
- How do I set up a Happy Hour prize wheel?
- Setting up an Email Agent in SPARK HQ
- How to Create a Gmail App Password for the Email Agent
Stock Management
- Getting started with stock management
- Managing Your Stock
- Adding a new supplier
- How to add a new stock item
- Adding Measurement Units
- Adding A New Stock Category
- How to move your stock.
- How to create unit rules within stock Management
- Receiving a shipment, and checking off products.
- Creating Stock Purchase Orders with SPARK
- Creating Stock via "Retail Inventory"
- How to do an initial stock take
- How do I amend my menu items to add Virtual inventory?
Staff Management
- Getting Started
- Roles & Permissions
- Managing and adding members of staff
- How to add new staff members
- How to set up staff permission
- Removing Staff Members
- Staff Scheduling
- Staff Performance
- How to send an invitation to staff
- How to Set Staff Targets
- Staff Target Creation and Assignment Guide
- How to view staff reports
- Unlocking Insights: Staff Target Reports
Menu Management
- Menu Management
- Menu Categories
- How To Adjusting Pricing: Across the Board or for Specific Items
- Menu Items
- Your guide to Upsells
- Promotions
- Allergens
- Challenge 25
- How to add a Multi-Choice Menu
- How to send new menu categories to the printer
- How to add kitchen check categories
- Customising Prices for Takeaway Orders
- Managing Item Availability for Self-Ordering
- Creating Temporary Menu Price Adjustments with Dynamic Pricing
- Customize Your Menu: Enhance Choices with Options
- Barcode Printing: Your Comprehensive Back Office Guide
- How to add a Bar Code to a menu item.
- Your Guide To Creating Preferences
- Kitchen Printer Roll
- How to Enable Menu Items for Sticker Printing
- Set a Max Choice for Preferences
- Menu IDs
- How To Add Item Images
- How To Add A Description To Your Items
Reports
CRM
- How to assign tags to a customer
- How to create custom tags
- How to add a customer deposit (CRM)
- How to refund a deposit
- How to edit a customer profile
- How to add a new customer (CRM)
- How to create and manage a membership subscription
- How to add and manage a Membership Discount
- How to add and manage a Membership Card
- How to create an Email Template
- How to approve Membership Verification
- How to add and manage a Subscription Group
- How to add and manage a Campaign
- How do I Edit the Terms and Conditions for my Loyalty Program?
- How to change Membership Registration Settings
- How To Add A Customer Note
- How do I ban a Customer?
- How can I check on my members overall?
Front Screen Media
End of day reports
Reservations
Store Settings
- How to enter store details
- How to change reservation settings
- How to delete images from the Kiosk
- How to publish images on the Kiosk
- How to add images to the mobile ordering site (library).
- How to add images to the mobile ordering site (upload).
- How to print the QR Poster
- How to add a logo to the cloud HQ.
- How to add a mobile self-order description
- How to change reservation images
- How to change the poster theme
- How to show venue information on the reservation page
- How to add brand colours to mobile self-order
- How to create table combinations for seating and reservations.
- How to Find Your Online App QR Code
- How to select a terminal to automatically print self orders from.
Gift Voucher
- How to view all gift card sales.
- How to add a Voucher, a Coupon, and a Gift Voucher
- How to view redeemed vouchers
- How to re-send the voucher email?
- How to edit vouchers.
- How to delete gift vouchers
- How to change the status of a gift voucher
- How to order and create physical gift cards for your store
- How to create a digital gift voucher