SPARK • Help Centre

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SPARK • Help Centre

SPARK Cloud HQ

SPARK Cloud HQ

Here you will find support guides for the Cloud HQ.

How do I customise the Receipt that my customers get?

Getting Started with Cloud HQ

How do I set up a Direct Debit?

Getting Started

How to create a table plan in your HQ

Tax Management

Adding Your Social Links

The Terms and Conditions

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System Settings

How do I set up a Happy Hour prize wheel?

Floor plan

Getting Started

Adding Reasons

Reminders

Announcements

Service Charge Settings

Business Hours

End of Day

Reason Lists

Memo/Stickers

How To Change Your Receipt Logo

How to Create a Gmail App Password for the Email Agent

Setting up an Email Agent in SPARK HQ

How to set up a rental timer.

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Stock Management

How do I amend my menu items to add Virtual inventory?

Getting started with stock management

Managing Your Stock

Adding a new supplier

Adding Measurement Units

How to do an initial stock take

How to add a new stock item

Adding A New Stock Category

How to create unit rules within stock Management

How to move your stock.

Receiving a shipment, and checking off products.

Creating Stock Purchase Orders with SPARK

Creating Stock via "Retail Inventory"

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Staff Management

Getting Started

Roles & Permissions

Managing and adding members of staff

Staff Performance

Staff Scheduling

Staff Target Creation and Assignment Guide

Removing Staff Members

Unlocking Insights: Staff Target Reports

How to send an invitation to staff

How to set up staff permission

How to add new staff members

How to Set Staff Targets

How to view staff reports

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Reports

Where are daily reports, and what is available to me?

How to view refunded items in your report.

How to read an operation report.

How to read a Daily Reconciliation Report.

How to view your KDS performance report.

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CRM

How can I check on my members overall?

How do I ban a Customer?

How to add and manage a Subscription Group

How to add and manage a Campaign

How to add and manage a Membership Card

How to add and manage a Membership Discount

How to change Membership Registration Settings

How to create and manage a membership subscription

How to add a new customer (CRM)

How to assign tags to a customer

How to create custom tags

How to add a customer deposit (CRM)

How to refund a deposit

How to edit a customer profile

How to create an Email Template

How to approve Membership Verification

How do I Edit the Terms and Conditions for my Loyalty Program?

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Front Screen Media

Getting Started

How to upload new front-screen media

End of day reports

Getting Started

Reservations

How can I set maximum covers for reservations?

How to add a Reservation Session?

Where do I find my reservation link/QR code?

How to Temporarily Stop Customers from Making New Bookings?

How to enable reservations per table.

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Store Settings

How to enter store details

How to change reservation settings

How to delete images from the Kiosk

How to publish images on the Kiosk

How to add images to the mobile ordering site (library).

How to add images to the mobile ordering site (upload).

How to print the QR Poster

How to add a logo to the cloud HQ.

How to add a mobile self-order description

How to change reservation images

How to change the poster theme

How to show venue information on the reservation page

How to add brand colours to mobile self-order

How to create table combinations for seating and reservations.

How to Find Your Online App QR Code

How to select a terminal to automatically print self orders from.

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Gift Voucher

How to add a Voucher, a Coupon, and a Gift Voucher

How to add a new coupon

How to create a digital gift voucher

How to delete gift vouchers

How to edit vouchers.

How to change the status of a gift voucher

How to view redeemed vouchers

How to order and create physical gift cards for your store

How to re-send the voucher email?

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