---
title: What to do if my Device is damaged/broken?
description: "my device is broken \nI broke my device \ni smashed my screen \ndropped my payment reader"
---
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# What to do if my Device is damaged/broken?
## Contacting Support for Site-wide Issues
This guide outlines the optimal steps to take in the event of damage or malfunction of a device. If you find yourself unable to process any orders on your entire site, please reach out to us at 01914682250.
In the case of hardware damage, such as screen breakages, broken ports, or cables, it is essential to initiate the resolution process by creating a support ticket. Our dedicated team is ready to address your concerns and provide a suitable solution.
To create a ticket, fill out an online form that comprehensively describes the issue you are experiencing. You can expedite the assessment process by attaching relevant screenshots or files to help us understand the problem more efficiently.
Once your ticket is submitted, our team will promptly evaluate the situation and furnish you with a quotation for the replacement parts required to rectify the damage.
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