upSPARK App User Manual

 

Open the app and sign in by entering your details,

Then tap Sign in to continue.

Figure 1 – Main account sign‑in screen. Enter your username and password.

After signing in, you will be presented with the Operator List, displaying all operators (robot users) registered under your store. Tap an operator’s name to log in as that user.

Figure 2 – Operator list screen where you select the user to log in.

Each operator is required to use a six-digit PIN to start their session.

Enter the default password 123456 and select Log In. The operator’s dashboard will then be displayed.

Figure 3 – Operator PIN keypad. Use the default password 123456 for first‑time login.

After logging in, you will reach the Home Dashboard.

The dashboard has two sections:

• My Robots – Thumbnails of robots linked to your account. Swipe to browse and tap a card for the detailed maintenance schedule.

• Today’s Tasks – A list of tasks due today, showing the task title, robot, frequency (Daily, Weekly, Monthly, Quarterly, Yearly), and due date. Tasks close to or past their deadline are highlighted in yellow.

A progress bar at the top of the task list shows how many tasks are completed versus pending.

Figure 4 – Home dashboard showing robots and today’s tasks. Yellow indicates overdue or soon‑due tasks.

To work on a task, tap its card from the Today’s Tasks list. You will be taken to the Task Detail screen. Here you can read the description, watch a supporting video, and see who is assigned to the task. After completing the maintenance procedure:

1. Tap the grey ’Sign here‘ box and use your finger to sign your name as proof of completion.
2. Tap the ‘+’ icon under Upload Maintenance Result to attach photos or videos that show the work you performed. This evidence helps management verify the task.
3. Tap the purple ‘Complete’ button to finish and submit the task.

Figure 5 – Task detail screen. Sign your name and upload evidence before completing the task.

After submitting a task, scroll down on the Home Dashboard to view the Completed Tasks tab.

Tasks not finished by their due date appear under Missed Tasks.

Use these lists to track your performance and outstanding duties.

Figure 6 – Completed tasks tab. Finished tasks appear here along with the date and operator.

If a task is overdue, you must provide a reason to clear it from the Missed Tasks list.

Open the task, select a reason (e.g. Staff Unavailable, Completed but Unrecorded, Equipment Malfunction, or Other), and optionally add notes (up to 300 characters).

Tap Submit Feedback to update the record. The task will then be removed from the Missed Tasks tab.

Figure 7 – Missed task feedback screen. Select a reason for missing the task, add notes, and submit.

To view tasks for a specific robot, tap its card in My Robots.

The maintenance schedule is divided into Daily, Weekly, Monthly (and sometimes Quarterly or Yearly) tabs. Each tab indicates how many tasks exist in that frequency.

Figure 8 – Full maintenance schedule for a robot.

If a robot has a problem beyond routine maintenance, you can raise an Engineer Callout.

Tap the Engineer Callout button on the robot’s schedule page to open the request form. Fill out the following fields:

• Client Store Name– automatically filled with your site name (editable if necessary).
• Best Contact Number / Email– verify these details so our engineer can reach you.
• Robot Model and Serial Number– confirm the model and enter the serial number if not auto‑filled.
• Issue Description– describe the problem clearly (e.g., “The wheel does not work”).
• Preferred Schedule– suggest up to three dates and times when an engineer can visit.
• Attach Photos or Videos– upload up to five files (JPEG, PNG, or MP4) showing the issue. This helps us troubleshoot before arriving.
• Additional Notes– include the site address, access instructions, or any extra information that might assist the engineer.

Finally, tick the confirmation box to certify that the information provided is accurate and that you are authorised to request service. Then tap Submit Request to send your callout request to our support team.

Figure 9 – First part of the Engineer Callout form showing contact details, robot information, issue description and preferred schedule.

Figure 10 – Second part of the callout form. Upload photos or videos, add notes, confirm the information and submit the request.

The upSPARK app streamlines robot maintenance by organising tasks, recording logs, and escalating issues when needed. Following this workflow keeps your cleaning robots in top condition, ensuring consistent performance and minimal downtime. For assistance or feedback, please contact the support team through the details in the app.