This page will explain the differences between the different view modes available on your terminal and how they work
The terminal can be configured different ways in order to see which way fits your business best.
1. Within the SPARK app navigate to System Settings
2. If your venue has tables and you have set up a Floor Plan on Cloud Office then you will want to make sure your Table Service drop down is set to Table Service and then you can choose which view is appropriate for your venue.
Quick Service View - Will allow you to serve customers without assigning them to a table. This is great for restaurants that sell produce within store, or do takeaway soft drinks.
Table Service View - Means that all customers must be assigned to a table before you can put orders through to the kitchen. This is better for restaurants that do reservations so the home screen of your terminal will always be monitoring your table activity.
Reservation View - This allows you to view any upcoming reservations, create reservations and walk in bookings from the terminal.
Pub View - Allows you to input an order number before any items are sent to the kitchen, this can be for takeaway purposes or seating locations without setting up a floor plan in the Cloud Office.
Simplified View - This will let you put the items in the order then you will choose Select Table, this will then bring up a grid of your tables instead of having to go into the table plan every time.
Takeaway Pricing Option - If using Quick Service it will pop up with an option to select either Eat-In or Takeaway, whichever option you choose will set the correct pricing if you have set up takeaway price in the Cloud Office.
You will also notice upon selecting this view you will get these following options:
Default Table Plan View - This lets you select which floor plan area you want as the default area that comes up on your screen instead of having to scroll through your floor plan to find the correct area.
Enter Number of Customers when Selecting a Table - If this is enabled, you will get a prompt to enter the number of customers for each table.
Enter Customer allergens when Selecting a Table -If this is enabled, you will get a prompt to enter the allergens of customers before taking an order.
Table Timer - This counts how long a table has been active for, as soon as an item is sent through.
If we change the drop down to Quick Service you'll see there are 5 different views to choose from
Quick Service - Allows you process orders from your customers quickly and removes the table plan tab from the top of the screen, this is best for businesses such as bakeries and butchers.
Walk in Takeaway - Will work much the same as Quick Service but the receipts will generate an order number automatically on both the kitchen order receipt and on the customer's receipt. So customers can be called up when their order is ready.
Pub View - Allows you to input an order number before any items are sent to the kitchen, this can be for takeaway purposes or seating locations without setting up a floor plan in the Cloud Office.
Food Runner View - Can only send Free items, it will not let you send anything with a charge.
Takeaway Pricing Option - It will pop up with an option to select either Eat-In or Takeaway, whichever option you choose will set the correct pricing if you have set up takeaway price in the Cloud Office.
We hope you found this guide useful, if you need any more more help you can get in contact with us at support@sparkepos.com