---
title: Table Plan
description: These guides will show you how to use the table plan feature on your SPARK handheld device.
---

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1. [SPARK • Help Centre](https://helpcentre.sparkepos.com/knowledge?hsLang=en)
2. [SPARK Handheld](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en)
3. [Table Plan](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#table-plan)

# Table Plan

## These guides will show you how to use the table plan feature on your SPARK handheld device.

1. [How to apply service charges](https://helpcentre.sparkepos.com/knowledge/tableplan#ServiceCharges)
2. [How to view customer profiles](https://helpcentre.sparkepos.com/knowledge/tableplan#CustomerProfiles)
3. [How to apply for a members discount](https://helpcentre.sparkepos.com/knowledge/tableplan#MemberDIscount)
4. [How to view the table status](https://helpcentre.sparkepos.com/knowledge/tableplan#TableStatus)
5. [How to apply gift vouchers](https://helpcentre.sparkepos.com/knowledge/tableplan#ApplyGiftVouchers)
6. [How to apply discounts](https://helpcentre.sparkepos.com/knowledge/tableplan#Discounts)
7. [How to apply coupons](https://helpcentre.sparkepos.com/knowledge/tableplan#Coupons)
8. [How to use bill splitting](https://helpcentre.sparkepos.com/knowledge/tableplan#BillSplitting)
9. [How to assign orders to specific guests](https://helpcentre.sparkepos.com/knowledge/tableplan#AssignOrdersToGuests)
10. [How to use the search function](https://helpcentre.sparkepos.com/knowledge/tableplan#SearchFunction)
11. [How to use loyalty rewards](https://helpcentre.sparkepos.com/knowledge/tableplan#Loyality)

---

### How to apply a service charge

This guide will show you **how to apply a service charge** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your tables in your venue showing which ones are occupied and available. To apply service charge, **select a table you would like to apply a service charge too**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-38-47-91-AM.png)

 

This will show the service staff everything that the table has ordered. To apply a service charge to the table **select the icon at the bottom left of the screen**.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-39-14-80-AM.png)

 

Once the **icon has been selected it will turn orange** to let servers know that service charge is applied. The **price will also increase** as a service charge is added. That's how to add a service charge to a table. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-42-10-50-AM.png)

---

### How to view Customer Profiles

This guide will show you **how to view customer profiles** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your tables in your venue showing which ones are occupied and available. To view a customer profile, **select an available or occupied table**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-57-51-39-AM.png) 

 

When selecting an available table, **select the icon in the top right of the screen**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-09-04-72-AM.png)

 

Then this screen will display. **Input the email address of the customer**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-09-58-53-AM.png)

 

Then their **customer profile will be displayed**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-10-51-51-AM.png)

 

You can also view a **customer profile on an occupied table**.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-24-45-01-AM.png)

 

To view a customer profile on an occupied table, **select the person icon**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-29-39-96-AM.png)

 

Then **input the customer's email address**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-31-50-49-AM.png)

 

The **customer's profile will then be displayed**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-35-55-77-AM.png)

---

### How to apply members discount

This guide will show you **how to apply members discount** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your tables in your venue showing which ones are occupied and available. To view a customer profile, **select an occupied table**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-01-52-41-23-PM.png)

 

This will display everything the table has ordered. Then **select the person icon along the bottom bar**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-01-54-49-99-PM.png)

 

**Input the email address of the customer. **

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-01-55-27-94-PM.png)

 

Then the **customer's profile will then be displayed**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-09-35-55-77-AM.png)

 

By being a member the **customer has discounts linked to their profile**, which will automatically discount items, saving the customers money. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-01-57-10-25-PM.png)

---

### How to view the table status

This guide will show you **how to view the table status** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **To change the status of a table, simply **hold down your finger on a table.**

**![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-08-07-80-PM.png)**

 

Here you can set a course for the table. For example, when they have **checked in** (green)**, drinks** (purple)**, starter** (yellow)**, mains (**orange)**, dessert** (pink) **or whether the server has viewed the bill** (green with the receipt and eye icon).

**![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-10-17-84-PM.png)**

 

Then staff can **update tables in real-time** to show what course customers are up to in their meal. **That is how to view the status of a table.** 

**![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-11-59-83-PM.png)**

---

### How to apply for a gift voucher

This guide will show you **how to apply a gift voucher** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **Then select a table. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-47-17-09-PM.png)

 

Then select the "**Pay**" button at the bottom of the order. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-48-08-24-PM.png)

 

Then select the payment option of **"Gift Voucher".**

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-48-53-56-PM.png)

 

This window will then appear, allowing you to either **scan in the QR code**, or **enter the code manually**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-51-23-52-PM.png)

 

Once the code is entered, press the **"Confirm"** button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-52-20-25-PM.png)

 

**Enter the exact amount**. 

![](https://helpcentre.sparkepos.com/hs-fs/hubfs/f9e376c22eae4d90fa193c1029ee2be8_compress-png.jpeg?width=720&height=1520&name=f9e376c22eae4d90fa193c1029ee2be8_compress-png.jpeg)

 

**The transaction will then be complete**, an option asking whether the customer would like a receipt will then display, if so press, **confirm** and the receipt will be printed. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-02-53-44-47-PM.png)

---

### How to apply discounts

This guide will show you **how to apply discounts** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **Then select a table.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-07-02-45-PM.png)

 

This will display everything the table has ordered. Then select the **voucher tag icon** along the bottom bar.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-08-39-69-PM.png)

 

Here gives you the options to discount **by category, by drink, by food, by extra and by all. **Select a discount option. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-08-57-88-PM.png)

 

Then **select a reason** for the discount option and press "**Next**". 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-15-27-08-PM.png)

 

Then **select how much you would like to discount**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-16-51-83-PM.png)

 

**The discount will then be applied and deducted from the final total of the bill**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-18-02-91-PM.png)

---

### How to apply discounts

This guide will show you **how to apply discounts** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **Then select a table.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-33-02-86-PM.png)

 

Then select the **voucher/coupon icon** on the far right.  

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-33-53-92-PM.png)

 

Then a "**Redeem**" window will pop up, allowing you to scan or input a voucher or coupon code. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-35-50-59-PM.png)

 

Once the code is entered, press the "**Confirm**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-37-54-96-PM.png)

 

The **voucher details will display** showing how much money is discounted using the voucher/coupon. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-38-32-76-PM.png)

 

At the bottom of the order, it will also display **how much money has been discounted by applying the coupon/voucher. **

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-39-43-06-PM.png)

---

### How to apply Bill Splitting

This guide will show you **how to apply bill splitting** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **Then select a table.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-50-38-99-PM.png)

 

Then select the **bill split button** for the bottom bar. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-51-02-87-PM.png)

 

Bill split then gives customers the option to split the bill by **item, average or seat**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-51-44-10-PM.png)

 

**Select a method of splitting the bill**. Here I have selected by item and  I inputted the number of items each customer had. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-52-22-38-PM.png)

 

Then select which guest had which food items, for example, Guest A had a cheese toastie and a Strongbow while Guest B had a panini and lemonade. Press the "**Confirm**" button once completed.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-55-51-20-PM.png)

 

Then it will display **how much each customer needs to pay**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-56-57-44-PM.png)

 

Then **take the payment for each customer**.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-57-35-58-PM.png)

 

**The transaction will then be complete**, an option asking whether the customer would like a receipt will then display, if so press, **confirm** and the receipt will be printed. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-03-57-58-25-PM.png)

---

### How to assign orders to specific guests

This guide will show you **how to assign orders to specific guests** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **Then select an available table.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-31-21-98-AM.png)

 

Then a digital menu will appear where servers can start to build the customers order. **By selecting the numbers along the top** servers can assign specific orders to guests. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-32-03-65-AM.png)

 

For example, **customer one** has ordered a baguette and a soft drink. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-37-51-60-AM.png)

 

**Customer 2** has ordered an item from the lunch menu and a beer. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-39-09-91-AM.png)

 

**Customer 3** has ordered a soft drink and an item from the lunch menu. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-40-58-36-AM.png)

 

When the order is complete, **the order will show which items are allocated to which seat**, making it easier for service staff to deliver the customers orders. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-41-51-61-AM.png)

---

### How to use the search function

This guide will show you **how to use the search function** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **Then select an available table.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-57-13-69-AM.png)

 

Then the menu will open, at the top of the menu there is a **search bar** which makes it easier and more accessible for servers to find specific items. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-57-46-62-AM.png)

 

For example, if a customer would like a sandwich and lemonade for their meal, use the **search bar function** to type in "Sandwich" and the option for sandwiches will display. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-08-59-45-43-AM.png)

 

The same principle applies to lemonade, as servers can search for any item using the search bar function and **find it more quickly**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-09-01-25-57-AM.png)

---

### How to use loyalty rewards

This guide will show you **how to use loyalty rewards** on the handheld.

 

Once you are signed in the home screen will display. Then click the "**Table Plan**" button. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-07-2021-08-34-53-69-AM.png)

 

This will then display all your **tables in your venue showing which ones are occupied and available. **Then select an available table.

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-09-23-26-61-AM.png)

 

Then click on the **top-right icon** to enter a customers profile. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-09-23-55-98-AM.png)

 

**Enter the customer's email address**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-09-27-37-87-AM.png)

 

This will load up the customer profile when customers spend so much money they get **loyalty points** which can **equal vouchers, discounted meals or comp items**. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-09-34-46-40-AM.png)

 

Here we can see this customer has spent enough money to redeem a free Americano, to add this item to the customer's order press the "**Redeem**" button.  

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-09-53-02-23-AM.png)

 

Then the **item will be added to the customer's order free of charge**. That is how to use loyalty rewards on handheld devices. 

![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-09-56-23-30-AM.png)

---

 

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