This guide walks you through setting up a replacement mobile POS device in the SPARK EPoS system. Follow these steps to ensure the device is configured correctly and ready for use. At the end, return the replaced device to our head office.
Steps to Set Up Your Replacement Mobile POS
When receiving a replacement mobile POS device, follow these steps to ensure a seamless setup and minimise disruptions.
Step 1: Connect to Wi-Fi
Establish Internet Connectivity:
Go to Settings > Wi-Fi on your replacement device.
Connect to the designated Wi-Fi network used for your POS operations.
Verify the connection is stable, as it’s essential for transaction processing.
Step 2: Set Up Payment Preferences
Enable Preferred Payment Options:
Open the SPARK EPoS app and navigate to Settings > Payments.
Choose and enable the payment types you will accept, such as Cash, 3rd party Card, or Mobile Payments.
To remove payment options you don’t require, lock them off to prevent errors at checkout.
Order Payment Options:
In Payment Settings, set the order priority of payment options to optimise the checkout experience.
This allows your preferred payment types to display first, streamlining the payment process.
Step 3: Configure Printer and KDS Settings
Printer Setup:
If you’re using a Kitchen printer, configure it by following our dedicated guide here.
Ensure the printer is connected to your network and is assigned to the replacement device in Settings > Printers.
KDS (Kitchen Display System) Setup:
If you use a KDS, configure the settings by referring to the guide here.
Confirm that orders display correctly on the KDS for seamless kitchen communication.
Step 4: Run a Test Transaction
Verify Device Functionality:
Process a test transaction to ensure all configurations work as expected.
Confirm that receipts print correctly, and all payment types are functional.
Review Test Results:
Ensure the transaction flows smoothly from payment to receipt printing or order display on the KDS.
Remember that if any devices are being replaced, please send them back to us in the boxing you receive with the replacement.
If issues arise, revisit the relevant setup steps or contact support for assistance.