---
title: Pudu 2 Basic Operations Guide
description: "Comprehensive Guide to Operating Pudu 2\nHow to send a order with pudu 2 \nhow to use pudu 2\nhow to use pudubot 2"
---

[Skip to content](https://helpcentre.sparkepos.com/knowledge/pudu-2-basic-operations-guide#main-content)

English

Show submenu for translations

[More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new?hsLang=en)

![spark 512\*512.png\]](https://helpcentre.sparkepos.com/hs-fs/hubfs/spark%20512*512.png?height=40&name=spark%20512*512.png)

- [Default HubSpot Blog](https://blog.sparkepos.com/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://blog.sparkepos.com/blog)
- English
  
  Show submenu for translations
- [More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new)
- SPARK Powered by StreetAway®

 SPARK Powered by StreetAway®

 How can we help you?

- There are no suggestions because the search field is empty.

1. [SPARK • Help Centre](https://helpcentre.sparkepos.com/knowledge?hsLang=en)
2. [Robotics](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en)
3. [PuduBot 2](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#pudubot-2)

# Pudu 2 Basic Operations Guide

## Comprehensive Guide to Operating Pudu 2

- **Prepare Your Robot for Bootup:**
- - Before beginning, ensure your robot is powered on and positioned correctly for bootup. If unsure about the bootup/self-inspection location, contact our support team at support@sparkepos.com.

- **Selecting an Operation Mode:**
  
    - Upon bootup, the home screen will appear, offering various operation modes to choose from: Delivery, Food Delivery, Collecting, Cruise, Birthday, and Direct.
- **Example Scenario: Food Delivery Mode:**
  
    - Suppose we aim to use Pudu 2 for delivering items to the Spark office and to the Lifts. In this case, we select "Food Delivery."![WeChatWorkScreenshot\_d5c4e39b-b858-42cb-8bc2-7da9a81c437c](https://helpcentre.sparkepos.com/hs-fs/hubfs/WeChatWorkScreenshot_d5c4e39b-b858-42cb-8bc2-7da9a81c437c.png?width=688&height=400&name=WeChatWorkScreenshot_d5c4e39b-b858-42cb-8bc2-7da9a81c437c.png)
- **Configuring Delivery Locations:**
  
    - After mode selection, a new screen prompts you to choose the tray along with the delivery locations. Here I will tap the top tray and select "Spark Office," then select the bottom tray and choose "Lifts."![WeChatWorkScreenshot\_573866bd-05c9-4b1f-9eea-a03507ed00a7](https://helpcentre.sparkepos.com/hs-fs/hubfs/WeChatWorkScreenshot_573866bd-05c9-4b1f-9eea-a03507ed00a7.png?width=688&height=399&name=WeChatWorkScreenshot_573866bd-05c9-4b1f-9eea-a03507ed00a7.png)
- **Accessing Mode Settings:**
  
    - Each mode presents specific settings. To access mode settings, click on the gear icon.![WeChatWorkScreenshot\_88bffb9d-c5d0-44db-9b37-77bfdab8720e](https://helpcentre.sparkepos.com/hs-fs/hubfs/WeChatWorkScreenshot_88bffb9d-c5d0-44db-9b37-77bfdab8720e.png?width=688&height=402&name=WeChatWorkScreenshot_88bffb9d-c5d0-44db-9b37-77bfdab8720e.png)![WeChatWorkScreenshot\_81cdb418-82de-46b8-86ae-89f7a6a86b9c](https://helpcentre.sparkepos.com/hs-fs/hubfs/WeChatWorkScreenshot_81cdb418-82de-46b8-86ae-89f7a6a86b9c.png?width=688&height=403&name=WeChatWorkScreenshot_81cdb418-82de-46b8-86ae-89f7a6a86b9c.png)
- **Initiating the Delivery:**
  
    - When you are ready to send off an order, simply click "Start," and the robot will begin its delivery.![WeChatWorkScreenshot\_4c35a817-ff44-436b-9b47-729f94b56966](https://helpcentre.sparkepos.com/hs-fs/hubfs/WeChatWorkScreenshot_4c35a817-ff44-436b-9b47-729f94b56966.png?width=688&height=403&name=WeChatWorkScreenshot_4c35a817-ff44-436b-9b47-729f94b56966.png)
- **Completing Deliveries:**
  
    - As the robot reaches each location, click "Done," and it will proceed to the next location sequentially.![WeChatWorkScreenshot\_ebb54582-f486-421e-a361-a22d12c58f4d](https://helpcentre.sparkepos.com/hs-fs/hubfs/WeChatWorkScreenshot_ebb54582-f486-421e-a361-a22d12c58f4d.png?width=688&height=402&name=WeChatWorkScreenshot_ebb54582-f486-421e-a361-a22d12c58f4d.png)
- **Returning to Designated Point:**
  
    - Once all deliveries are completed, the robot automatically returns to the designated return point.

- [SPARK 2.0 - Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#main-content)

    - [Staff Management](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#staff-management)
    - [Software & Installation](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#software-installation)
- [SPARK Cloud HQ](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#main-content)

    - [Getting Started with Cloud HQ](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#getting-started-with-cloud-hq)
    - [System Settings](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#system-settings)
    - [Stock Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#stock-management)
    - [Staff Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#staff-management)
    - [Menu Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#menu-management)
    - [Reports](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#reports)
    - [CRM](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#crm)
    - [Front Screen Media](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#front-screen-media)
    - [End of day reports](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#end-of-day-reports)
    - [Reservations](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#reservations)
    - [Store Settings](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#store-settings)
    - [Gift Voucher](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#gift-voucher)
- [SPARK EPOS Terminal](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#main-content)

    - [Basics](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#basics)
    - [Scanners](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#scanners)
    - [Printing / Printers](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#printing-printers)
    - [Settings](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#settings)
    - [CRM](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#crm)
    - [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#getting-started)
    - [Vouchers](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#vouchers)
    - [Payments](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#payments)
- [SPARK Reservations](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#main-content)

    - [Getting started with Reservation](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#getting-started-with-reservation)
    - [Terminal](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#terminal)
    - [Session Times](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#session-times)
    - [Back office](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#back-office)
- [SPARK Handheld](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#main-content)

    - [Basics](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#basics)
    - [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#spark-pay)
    - [Device Settings](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#device-settings)
    - [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#getting-started)
    - [Transactions](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#transactions)
    - [Payments](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#payments)
    - [X-Read and End Of Day Reads](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#x-read-and-end-of-day-reads)
    - [Voucher](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#voucher)
    - [Table Plan](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#table-plan)
    - [Quick Service](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#quick-service)
    - [Customer LookUp](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#customer-lookup)
    - [Cash Draw](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#cash-draw)
    - [Troubleshooting Handheld connecting to Terminal](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#troubleshooting-handheld-connecting-to-terminal)
- [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#main-content)

    - [Transactions](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#transactions)
    - [SPARK Pay settings](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#spark-pay-settings)
    - [TidyPay Gateway](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#tidypay-gateway)
    - [SPARK app (handheld)](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#spark-app-handheld)
    - [Klarna](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#klarna)
- [Self Ordering](https://helpcentre.sparkepos.com/knowledge/self-ordering?hsLang=en#main-content)

    - [Mobile Ordering](https://helpcentre.sparkepos.com/knowledge/self-ordering?hsLang=en#mobile-ordering)
- [Kiosk](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#main-content)

    - [Kiosk Express](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#kiosk-express)
    - [Kiosk Settings](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#kiosk-settings)
- [SPARK KDS](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#main-content)

    - [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#getting-started)
    - [Features](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#features)
- [Robotics](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#main-content)

    - [Bella Bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#bella-bot)
    - [Ketty bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#ketty-bot)
    - [Hola Bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#hola-bot)
    - [Butler Bot W3](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#butler-bot-w3)
    - [FAQ](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#faq)
    - [PuduBot 2](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#pudubot-2)
- [Cleaning Robots](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#main-content)

    - [Phantas](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#phantas)
    - [SP50](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#sp50)
    - [L50](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#l50)
    - [C30](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#c30)
    - [SH1](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#sh1)
- [FAQ](https://helpcentre.sparkepos.com/knowledge/faq?hsLang=en)
- [Create a Ticket](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#main-content)

    - [Support Ticket](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#support-ticket)
    - [Customer Portal](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#customer-portal)
- [EPOS FAQ](https://helpcentre.sparkepos.com/knowledge/epos-faq?hsLang=en)
- [Sunmi Products](https://helpcentre.sparkepos.com/knowledge/sunmi-products?hsLang=en)

- [Default HubSpot Blog](https://blog.sparkepos.com/blog)

[![Chill listening crop-3](https://helpcentre.sparkepos.com/hs-fs/hubfs/SPARK%20LOGO%20with%20SA-1.png?width=69&height=24&name=SPARK%20LOGO%20with%20SA-1.png "Chill listening crop-3")](http://www.sparkepos.com)

SPARK Help Centre

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, SPARK EPoS