My front screen media is frozen / not updated.
Troubleshooting Steps for Front Screen Media Issues
If your front screen media fails to update or becomes frozen on rare occasions, kindly follow these steps:
- Confirm that your terminal is connected to the internet.
- Verify if the changes made in the back office have been successfully saved.
- Ensure that the settings in your terminal are accurate.
- Attempt to restart your device.
If the issue persists, please reach out to our support team at support@sparkepos.com for further assistance.