My front screen media is frozen / not updated.

Troubleshooting Steps for Front Screen Media Issues

If your front screen media fails to update or becomes frozen on rare occasions, kindly follow these steps:

  1. Confirm that your terminal is connected to the internet.
  2. Verify if the changes made in the back office have been successfully saved.
  3. Ensure that the settings in your terminal are accurate.
  4. Attempt to restart your device.

If the issue persists, please reach out to our support team at support@sparkepos.com for further assistance.