--- title: How to use the quick service function in the SPARK app (handheld) description: This article will show you how to use the quick service function in the SPARK app for handheld devices. --- [Skip to content](https://helpcentre.sparkepos.com/knowledge/how-to-use-the-quick-service-function-in-the-spark-app-handheld#main-content) English Show submenu for translations [More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new?hsLang=en) ![spark 512\*512.png\]](https://helpcentre.sparkepos.com/hs-fs/hubfs/spark%20512*512.png?height=40&name=spark%20512*512.png) - [Default HubSpot Blog](https://blog.sparkepos.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.sparkepos.com/blog) - English Show submenu for translations - [More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new) - SPARK Powered by StreetAway® SPARK Powered by StreetAway® How can we help you? - There are no suggestions because the search field is empty. 1. [SPARK • Help Centre](https://helpcentre.sparkepos.com/knowledge?hsLang=en) 2. [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en) 3. [SPARK app (handheld)](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#spark-app-handheld) # How to use the quick service function in the SPARK app (handheld) ## This article will show you how to use the quick service function in the SPARK app for handheld devices.   1. [How to view customer profiles](https://helpcentre.sparkepos.com/knowledge/how-to-use-the-quick-service-function-in-the-spark-app-handheld#CustomerProfiles) 2. [How to apply members discount](https://helpcentre.sparkepos.com/knowledge/how-to-use-the-quick-service-function-in-the-spark-app-handheld#MembersDiscount) 3. [How to use the search function](https://helpcentre.sparkepos.com/knowledge/how-to-use-the-quick-service-function-in-the-spark-app-handheld#Search) 4. [How to use loyalty rewards](https://helpcentre.sparkepos.com/knowledge/how-to-use-the-quick-service-function-in-the-spark-app-handheld#Loyalty) --- ### How to view customer profiles This guide will show you **how to view customer profiles** on the handheld.   Once you are signed in the home screen will display. Then click the "**Quick Service**" button.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-23-46-84-AM.png)   This will then open your venue's digital menu, **to view a customer profile click on the person icon along the top bar**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-24-24-85-AM.png)   Then **input the email address of the customer**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-25-52-33-AM.png)   Then customer profile will be loaded and **staff can view the customer profile**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-28-29-46-AM.png) --- ### How to apply members discount This guide will show you **how to apply members discount** on the handheld.   Once you are signed in the home screen will display. Then click the "**Quick Service**" button. ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-23-46-84-AM.png)   This will then open your venue's digital menu, **to apply a member discount the staff member needs to sign the customer in, click on the person icon along the top bar**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-59-33-00-AM.png)   **Enter the email address of the customer**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-05-17-95-PM.png)   This will **load the customer's profile**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-07-08-85-PM.png)   Then servers can **start building the customer's order**. ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-24-36-87-PM.png)   By pressing the up arrow you can see **how much their membership has discounted** each item, meaning that the customer saves money. **That is how to apply members discount.**  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-25-05-77-PM.png) --- ### How to use the search function This guide will show you **how to use the search function** on the handheld.   Once you are signed in the home screen will display. Then click the "**Quick Service**" button. ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-23-46-84-AM.png)   This will then open your venue's digital menu, to use the search function **click on the magnifying glass icon in the top right of the screen**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-33-17-36-PM.png)   This will open the **search bar function**, where service staff have the option to search for products which makes it easier and more accessible for servers.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-33-41-96-PM.png)   For example, if a customer would like a toastie and a latte for their meal, use the **search bar function** to type in "Toastie" and the option for toasties will display.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-49-49-32-PM.png)   The same principle applies to latte, as servers can search for any item using the search bar function and **find it more quickly**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-01-52-06-61-PM.png) --- ### How to use loyalty rewards This guide will show you **how to use loyalty rewards** on the handheld.   Once you are signed in the home screen will display. Then click the "**Quick Service**" button. ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-11-23-46-84-AM.png)   This will then open your venue's digital menu, **to use loyalty rewards the staff member needs to sign the customer in, click on the person icon along the top bar**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-02-02-27-82-PM.png)   **Enter the email address of the customer**. ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-02-04-04-77-PM.png)   This will load up the customer profile when customers spend so much money they get **loyalty points** which can **equal vouchers, discounted meals or comp items**.  ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-02-04-33-92-PM.png)   Here we can see this customer has spent enough money to redeem a free Coca Cola, to add this item to the customer's order press the "**Redeem**" button. ![](https://helpcentre.sparkepos.com/hubfs/image-png-Sep-08-2021-02-05-32-46-PM.png)   Then the **item will be added to the customer's order free of charge**. 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