---
title: How to update your Viva wallet app.
description: Updating all applications is crucial for stability and security.
---

[Skip to content](https://helpcentre.sparkepos.com/knowledge/how-to-update-your-viva-app#main-content)

English

Show submenu for translations

[More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new?hsLang=en)

![spark 512\*512.png\]](https://helpcentre.sparkepos.com/hs-fs/hubfs/spark%20512*512.png?height=40&name=spark%20512*512.png)

- [Default HubSpot Blog](https://blog.sparkepos.com/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://blog.sparkepos.com/blog)
- English
  
  Show submenu for translations
- [More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new)
- SPARK Powered by StreetAway®

 SPARK Powered by StreetAway®

 How can we help you?

- There are no suggestions because the search field is empty.

1. [SPARK • Help Centre](https://helpcentre.sparkepos.com/knowledge?hsLang=en)
2. [SPARK Handheld](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en)
3. [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#spark-pay)

# How to update your Viva wallet app.

## Updating all applications is crucial for stability and security.

Regularly checking for updates across all your applications is highly **recommended**. This is particularly crucial for **Viva** apps; ensuring your app is up to date enhances performance and stability.

**There are Two steps to take to fully update your viva wallet device.** 

**Step 1:**

Typically, the Viva POS app will display an orange notification banner at the top of your screen when **an update is available**.

Like this:

![wecom-temp-1361296-a4d18f0c1a2f36223988e49bd27ba7c9](https://helpcentre.sparkepos.com/hs-fs/hubfs/wecom-temp-1361296-a4d18f0c1a2f36223988e49bd27ba7c9.jpg?width=455&height=809&name=wecom-temp-1361296-a4d18f0c1a2f36223988e49bd27ba7c9.jpg)

Upon seeing this, simply tap on it. Alternatively, you can head to the **Google Play Store** and search for "**Viva** **POS**."

Upon reaching the **Viva POS** page, tap on "**Update**" (please note that this process might take a few minutes).

After the update, you can **reopen the app**. Everything should function as usual, offering you an optimal experience.

---

**Step 2:**

**Additionally, we will need to update the firmware using the MDM tool, [click here to see the video tutorial.](https://helpcentre.sparkepos.com/knowledge/how-to-update-your-viva-app#vid)**

**Or, please see the text-based article below:**

You will have received an email from Viva.com detailing the second part to the process, but here are some visual cues to assist you. 

First, locate the application MDM from the complete list of app on the handheld. Simply swipe up on the screen to show the complete list.

![](https://helpcentre.sparkepos.com/hs-fs/hubfs/Screenshot_20231013-095522-png.png?width=688&height=1376&name=Screenshot_20231013-095522-png.png)

Next, select the Cog in the top right of the page. Select Remote ADB.

![](https://helpcentre.sparkepos.com/hs-fs/hubfs/Screenshot_20231013-095536-png.png?width=688&height=1376&name=Screenshot_20231013-095536-png.png)

Next, press start to set up a link with the remote server. When you see the confirmation, press stop.

![](https://helpcentre.sparkepos.com/hs-fs/hubfs/Screenshot_20231013-095547-png.png?width=688&height=1376&name=Screenshot_20231013-095547-png.png)![](https://helpcentre.sparkepos.com/hs-fs/hubfs/Screenshot_20231013-095605-png.png?width=688&height=1376&name=Screenshot_20231013-095605-png.png)

After pressing stop, go back to the Wireless Update page, you'll see if the software is either fully up to date, or a new version has been found. if so, press "Update", and the process will begin shortly.

![](https://helpcentre.sparkepos.com/hs-fs/hubfs/Screenshot_20231013-095531-png.png?width=688&height=1376&name=Screenshot_20231013-095531-png.png)

**Step 2, video tutorial:** 

<iframe data-hsv-src="https://play.hubspotvideo.com/v/6083570/id/144339893525" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="144339893525" data-hsv-style="" data-hsv-width="540" data-hsv-height="960" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

**In the event of Sign-Out: A Quick Solution**

In the rare event that you find yourself signed out of Viva after updating, don't worry. Follow this simple tutorial to swiftly regain access and reactivate your device.

 

- [SPARK 2.0 - Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#main-content)

    - [Staff Management](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#staff-management)
    - [Software & Installation](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#software-installation)
- [SPARK Cloud HQ](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#main-content)

    - [Getting Started with Cloud HQ](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#getting-started-with-cloud-hq)
    - [System Settings](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#system-settings)
    - [Stock Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#stock-management)
    - [Staff Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#staff-management)
    - [Menu Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#menu-management)
    - [Reports](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#reports)
    - [CRM](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#crm)
    - [Front Screen Media](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#front-screen-media)
    - [End of day reports](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#end-of-day-reports)
    - [Reservations](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#reservations)
    - [Store Settings](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#store-settings)
    - [Gift Voucher](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#gift-voucher)
- [SPARK EPOS Terminal](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#main-content)

    - [Basics](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#basics)
    - [Scanners](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#scanners)
    - [Printing / Printers](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#printing-printers)
    - [Settings](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#settings)
    - [CRM](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#crm)
    - [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#getting-started)
    - [Vouchers](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#vouchers)
    - [Payments](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#payments)
- [SPARK Reservations](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#main-content)

    - [Getting started with Reservation](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#getting-started-with-reservation)
    - [Terminal](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#terminal)
    - [Session Times](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#session-times)
    - [Back office](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#back-office)
- [SPARK Handheld](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#main-content)

    - [Basics](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#basics)
    - [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#spark-pay)
    - [Device Settings](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#device-settings)
    - [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#getting-started)
    - [Transactions](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#transactions)
    - [Payments](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#payments)
    - [X-Read and End Of Day Reads](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#x-read-and-end-of-day-reads)
    - [Voucher](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#voucher)
    - [Table Plan](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#table-plan)
    - [Quick Service](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#quick-service)
    - [Customer LookUp](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#customer-lookup)
    - [Cash Draw](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#cash-draw)
    - [Troubleshooting Handheld connecting to Terminal](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#troubleshooting-handheld-connecting-to-terminal)
- [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#main-content)

    - [Transactions](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#transactions)
    - [SPARK Pay settings](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#spark-pay-settings)
    - [TidyPay Gateway](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#tidypay-gateway)
    - [SPARK app (handheld)](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#spark-app-handheld)
    - [Klarna](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#klarna)
- [Self Ordering](https://helpcentre.sparkepos.com/knowledge/self-ordering?hsLang=en#main-content)

    - [Mobile Ordering](https://helpcentre.sparkepos.com/knowledge/self-ordering?hsLang=en#mobile-ordering)
- [Kiosk](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#main-content)

    - [Kiosk Express](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#kiosk-express)
    - [Kiosk Settings](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#kiosk-settings)
- [SPARK KDS](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#main-content)

    - [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#getting-started)
    - [Features](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#features)
- [Robotics](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#main-content)

    - [Bella Bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#bella-bot)
    - [Ketty bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#ketty-bot)
    - [Hola Bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#hola-bot)
    - [Butler Bot W3](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#butler-bot-w3)
    - [FAQ](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#faq)
    - [PuduBot 2](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#pudubot-2)
- [Cleaning Robots](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#main-content)

    - [Phantas](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#phantas)
    - [SP50](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#sp50)
    - [L50](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#l50)
    - [C30](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#c30)
    - [SH1](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#sh1)
- [FAQ](https://helpcentre.sparkepos.com/knowledge/faq?hsLang=en)
- [Create a Ticket](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#main-content)

    - [Support Ticket](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#support-ticket)
    - [Customer Portal](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#customer-portal)
- [EPOS FAQ](https://helpcentre.sparkepos.com/knowledge/epos-faq?hsLang=en)
- [Sunmi Products](https://helpcentre.sparkepos.com/knowledge/sunmi-products?hsLang=en)

- [Default HubSpot Blog](https://blog.sparkepos.com/blog)

[![Chill listening crop-3](https://helpcentre.sparkepos.com/hs-fs/hubfs/SPARK%20LOGO%20with%20SA-1.png?width=69&height=24&name=SPARK%20LOGO%20with%20SA-1.png "Chill listening crop-3")](http://www.sparkepos.com)

SPARK Help Centre

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, SPARK EPoS

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://6083570.fs1.hubspotusercontent-na1.net/hubfs/6083570/2aea22ac29c89f2c6ea3a16154823c23.mov",
  "dateModified" : "2023-11-07T17:06:20.377Z",
  "duration" : "PT32S",
  "height" : 960,
  "name" : "2aea22ac29c89f2c6ea3a16154823c23",
  "thumbnailUrl" : "https://6083570.fs1.hubspotusercontent-na1.net/hubfs/6083570/2aea22ac29c89f2c6ea3a16154823c23.mov/medium.jpg",
  "uploadDate" : "2023-11-07T17:06:11.310Z",
  "width" : 540
}
```