---
title: How To Refund An Order CS50
description: This article will outline how to refund an order on a CS50 device.
---
[Skip to content](https://helpcentre.sparkepos.com/knowledge/how-to-refund#main-content)
English
Show submenu for translations
[More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new?hsLang=en)
![spark 512\*512.png\]](https://helpcentre.sparkepos.com/hs-fs/hubfs/spark%20512*512.png?height=40&name=spark%20512*512.png)
- [Default HubSpot Blog](https://blog.sparkepos.com/blog)
Open main navigation
Close main navigation
- [Default HubSpot Blog](https://blog.sparkepos.com/blog)
- English
Show submenu for translations
- [More support](https://helpcentre.sparkepos.com/knowledge/kb-tickets/new)
- SPARK Powered by StreetAway®
SPARK Powered by StreetAway®
How can we help you?
- There are no suggestions because the search field is empty.
1. [SPARK • Help Centre](https://helpcentre.sparkepos.com/knowledge?hsLang=en)
2. [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en)
3. [Transactions](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#transactions)
# How To Refund An Order CS50
## This article will outline how to refund an order on a CS50 device.
---
Open your Viva app and head over to the “Charge” screen.
Next, tap on “Transactions.”
Find the transaction you want to refund, open it up, and press the “Refund” button at the bottom of the page.
You'll be asked to enter your device PIN (usually 1234).
Once you've entered the PIN, press “Continue.”
Confirm again by pressing “Continue” again.
Finally, hit “Refund,” and you're all set!
You should see a “Refund Completed” screen. Tap "Continue," and you're ready to keep taking payments.
- [SPARK 2.0 - Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#main-content)
- [Staff Management](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#staff-management)
- [Software & Installation](https://helpcentre.sparkepos.com/knowledge/spark-2-0-getting-started?hsLang=en#software-installation)
- [SPARK Cloud HQ](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#main-content)
- [Getting Started with Cloud HQ](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#getting-started-with-cloud-hq)
- [System Settings](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#system-settings)
- [Stock Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#stock-management)
- [Staff Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#staff-management)
- [Menu Management](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#menu-management)
- [Reports](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#reports)
- [CRM](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#crm)
- [Front Screen Media](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#front-screen-media)
- [End of day reports](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#end-of-day-reports)
- [Reservations](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#reservations)
- [Store Settings](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#store-settings)
- [Gift Voucher](https://helpcentre.sparkepos.com/knowledge/spark-cloud-hq?hsLang=en#gift-voucher)
- [SPARK EPOS Terminal](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#main-content)
- [Basics](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#basics)
- [Scanners](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#scanners)
- [Printing / Printers](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#printing-printers)
- [Settings](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#settings)
- [CRM](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#crm)
- [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#getting-started)
- [Vouchers](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#vouchers)
- [Payments](https://helpcentre.sparkepos.com/knowledge/spark-epos-terminal?hsLang=en#payments)
- [SPARK Reservations](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#main-content)
- [Getting started with Reservation](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#getting-started-with-reservation)
- [Terminal](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#terminal)
- [Session Times](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#session-times)
- [Back office](https://helpcentre.sparkepos.com/knowledge/spark-reservations?hsLang=en#back-office)
- [SPARK Handheld](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#main-content)
- [Basics](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#basics)
- [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#spark-pay)
- [Device Settings](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#device-settings)
- [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#getting-started)
- [Transactions](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#transactions)
- [Payments](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#payments)
- [X-Read and End Of Day Reads](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#x-read-and-end-of-day-reads)
- [Voucher](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#voucher)
- [Table Plan](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#table-plan)
- [Quick Service](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#quick-service)
- [Customer LookUp](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#customer-lookup)
- [Cash Draw](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#cash-draw)
- [Troubleshooting Handheld connecting to Terminal](https://helpcentre.sparkepos.com/knowledge/spark-handheld?hsLang=en#troubleshooting-handheld-connecting-to-terminal)
- [SPARK Pay](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#main-content)
- [Transactions](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#transactions)
- [SPARK Pay settings](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#spark-pay-settings)
- [TidyPay Gateway](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#tidypay-gateway)
- [SPARK app (handheld)](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#spark-app-handheld)
- [Klarna](https://helpcentre.sparkepos.com/knowledge/spark-pay?hsLang=en#klarna)
- [Self Ordering](https://helpcentre.sparkepos.com/knowledge/self-ordering?hsLang=en#main-content)
- [Mobile Ordering](https://helpcentre.sparkepos.com/knowledge/self-ordering?hsLang=en#mobile-ordering)
- [Kiosk](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#main-content)
- [Kiosk Express](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#kiosk-express)
- [Kiosk Settings](https://helpcentre.sparkepos.com/knowledge/kiosk?hsLang=en#kiosk-settings)
- [SPARK KDS](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#main-content)
- [Getting Started](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#getting-started)
- [Features](https://helpcentre.sparkepos.com/knowledge/spark-kds?hsLang=en#features)
- [Robotics](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#main-content)
- [Bella Bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#bella-bot)
- [Ketty bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#ketty-bot)
- [Hola Bot](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#hola-bot)
- [Butler Bot W3](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#butler-bot-w3)
- [FAQ](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#faq)
- [PuduBot 2](https://helpcentre.sparkepos.com/knowledge/robotics?hsLang=en#pudubot-2)
- [Cleaning Robots](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#main-content)
- [Phantas](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#phantas)
- [SP50](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#sp50)
- [L50](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#l50)
- [C30](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#c30)
- [SH1](https://helpcentre.sparkepos.com/knowledge/cleaning-robots?hsLang=en#sh1)
- [FAQ](https://helpcentre.sparkepos.com/knowledge/faq?hsLang=en)
- [Create a Ticket](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#main-content)
- [Support Ticket](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#support-ticket)
- [Customer Portal](https://helpcentre.sparkepos.com/knowledge/create-a-ticket?hsLang=en#customer-portal)
- [EPOS FAQ](https://helpcentre.sparkepos.com/knowledge/epos-faq?hsLang=en)
- [Sunmi Products](https://helpcentre.sparkepos.com/knowledge/sunmi-products?hsLang=en)
- [Default HubSpot Blog](https://blog.sparkepos.com/blog)
[](http://www.sparkepos.com)
SPARK Help Centre
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, SPARK EPoS