SPARK • Help Centre
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Cloud HQ
SPARK 2.0 - Getting Started
Software & Installation
Staff Management
Cloud HQ
Getting Started with Cloud HQ
System Settings
Stock Management
Staff Management
Menu Management
Reports
CRM
Front Screen Media
End of day reports
Reservations
Store Settings
Gift Voucher
EPOS Terminal
Basics
Scanners
Printing / Printers
Settings
CRM
Getting Started
Vouchers
Reservations
Back office
SPARK Handheld
Basics
SPARK Pay
Device Settings
Getting Started
Transactions
Payments
X-Read and End Of Day Reads
Voucher
Table Plan
Quick Service
Customer LookUp
Cash Draw
SPARK Pay
Transactions
SPARK Pay settings
Anderson Zaks
TidyPay Gateway
SPARK app (handheld)
Klarna
Self Ordering
Mobile Ordering
Kiosk
Getting Started
Kiosk Settings
KDS
Features
Getting Started
Robotics
Bella Bot
Ketty bot
Hola Bot
Butler Bot W3
FAQ
PuduBot 2
Create a Ticket
Support Ticket
FAQ
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SPARK • Help Centre
Cloud HQ
SPARK 2.0 - Getting Started
Software & Installation
Staff Management
Cloud HQ
Getting Started with Cloud HQ
System Settings
Stock Management
Staff Management
Menu Management
Reports
CRM
Front Screen Media
End of day reports
Reservations
Store Settings
Gift Voucher
EPOS Terminal
Basics
Scanners
Printing / Printers
Settings
CRM
Getting Started
Vouchers
Reservations
Back office
SPARK Handheld
Basics
SPARK Pay
Device Settings
Getting Started
Transactions
Payments
X-Read and End Of Day Reads
Voucher
Table Plan
Quick Service
Customer LookUp
Cash Draw
SPARK Pay
Transactions
SPARK Pay settings
Anderson Zaks
TidyPay Gateway
SPARK app (handheld)
Klarna
Self Ordering
Mobile Ordering
Kiosk
Getting Started
Kiosk Settings
KDS
Features
Getting Started
Robotics
Bella Bot
Ketty bot
Hola Bot
Butler Bot W3
FAQ
PuduBot 2
Create a Ticket
Support Ticket
FAQ
Cloud HQ
Here you will find support guides for the Cloud HQ.
How do I customise the Receipt that my customers get?
Getting Started with Cloud HQ
How do I set up a Direct Debit?
Getting Started
How to create a table plan in your HQ
System Settings
How do I set up a Happy Hour prize wheel?
Floor plan
Getting Started
Adding Reasons
Reminders
Announcements
Service Charge Settings
Business Hours
End of Day
Reason Lists
Memo/Stickers
How To Change Your Receipt Logo
How to Create a Gmail App Password for the Email Agent
Setting up an Email Agent in SPARK HQ
See more
Stock Management
How do I amend my menu items to add Virtual inventory?
Getting started with stock management
Managing Your Stock
Adding a new supplier
Adding Measurement Units
How to do an initial stock take
How to add a new stock item
Adding A New Stock Category
How to create unit rules within stock Management
How to move your stock.
See more
Staff Management
Getting Started
Roles & Permissions
Managing and adding members of staff
Staff Performance
Staff Scheduling
Staff Target Creation and Assignment Guide
Removing Staff Members
Unlocking Insights: Staff Target Reports
How to send an invitation to staff
How to set up staff permission
See more
Menu Management
How to add a Multi-Choice Menu
Menu Management
Menu Categories
How To Adjusting Pricing: Across the Board or for Specific Items
Menu Items
Your guide to Upsells
Promotions
Allergens
Getting Started
Challenge 25
How to send new menu categories to the printer
How to add kitchen check categories
Customizing Prices for Takeaway Orders
Managing Item Availability for Self-Ordering
Creating Temporary Menu Price Adjustments with Dynamic Pricing
Customize Your Menu: Enhance Choices with Options
Barcode Printing: Your Comprehensive Back Office Guide
How to add a Bar Code to a menu item.
Your Guide To Creating Preferences
See more
Reports
Where are daily reports, and what is available to me?
How to view refunded items in your report.
How to read an operation report.
How to read a Daily Reconciliation Report.
How to view your KDS performance report.
See more
CRM
How can I check on my members overall?
How do I ban a Customer?
How to add and manage a Subscription Group
How to add and manage a Campaign
How to add and manage a Membership Card
How to add and manage a Membership Discount
How to change Membership Registration Settings
How to create and manage a membership subscription
How to add a new customer (CRM)
How to assign tags to a customer
How to create custom tags
How to add a customer deposit (CRM)
How to refund a deposit
How to edit a customer profile
How to create an Email Template
How to approve Membership Verification
See more
Front Screen Media
Getting Started
How to upload new front-screen media
End of day reports
Getting Started
Reservations
How can I set maximum covers for reservations?
How to add a Reservation Session?
Where do I find my reservation link/QR code?
How to Temporarily Stop Customers from Making New Bookings?
How to enable reservations per table.
See more
Store Settings
How to enter store details
How to change reservation settings
How to delete images from the Kiosk
How to publish images on the Kiosk
How to add images to the mobile ordering site (library).
How to add images to the mobile ordering site (upload).
How to print the QR Poster
How to add a logo to the cloud HQ.
How to add a mobile self-order description
How to change reservation images
How to change the poster theme
How to show venue information on the reservation page
How to add brand colours to mobile self-order
How to create table combinations for seating and reservations.
See more
Gift Voucher
How to add a new coupon
How to add a new voucher
How to create a digital gift voucher
How to delete gift vouchers
How to edit vouchers.
How to change the status of a gift voucher
How to view redeemed vouchers
How to order and create physical gift cards for your store
See more
